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Thread: Console always says Disconnected from VMNAME on VMHOST

  1. #1

    Console always says Disconnected from VMNAME on VMHOST

    Running latest 5Nine 5.2
    Fresh 2012R2 HyperV Server

    Dropped in a LinuxCD into host drive, created quick VM. While the "preview" is shown in the middle pane of the 5Nine Manager, all attempts to open console errors. Disconnected from VMNAME on VMHOST

  2. #2
    Administrator
    Join Date
    Jul 2013
    Posts
    118
    Hello methos3000bc,

    Please go to Help->Support information and send resulting archive with a brief description to techsupport@5nine.com

    Alexander

  3. #3
    The 5Nine support crew was very communicative and resolved the immediate issue. I moved the HyperV server to the same logical network (subnet) and the Console works everytime. Now I need to determine why it doesn't work across subnets - is it a firewall issue or 5nine console issue.

  4. #4
    Administrator
    Join Date
    Jul 2013
    Posts
    118
    Hello methos3000bc,

    WMI traffic has to be allowed on your firewall.

    Alexander